When customers send feedback to iPhone developers, it often results in a long laborious process to reproduce and diagnose the problem.
UserMetrix combines iPhone analytics with traditional error reporting, to determine the most likely reproduction steps for software issues. This allows iPhone developers to focus on actually fixing problems, rather than reproducing them.
UserMetrix analyses the usage of your iPhone app, helping you understand how people engage with your product - for example, is it used occasionally for long periods of time, or in short bursts more frequently?
You can also learn what operating systems are being used, and which are the most popular versions of your software.
Many traditional feedback approaches only allow people to report problems when software crashes. This means that vital information is easily lost when error reports are not sent.
UserMetrix is always monitoring your iPhone app for problems, automatically capturing crash reports. When UserMetrix is integrated with a ‘shake’ gesture or ‘panic’ button it can even collect information about when people are frustrated or confused, allowing you to engineer better user experiences.
Developing an iPhone application and knowing what to fix or implement next can be tricky business. Prioritising issues by severity is time consuming and often involves lots of guesswork.
UserMetrix helps Product Managers by prioritising development on importance, so you can focus on features and fix problems that affect the most people.
applications for the iPhone and iPad
applications for tablets and phones.
desktop and web applications.
developers working in Visual Studio and Xcode.
UserMetrix is the result of research and development undertaken by National ICT Australia (NICTA).
Established in 2002, NICTA is a national organisation with five laboratories in four Australian cities.